{"id":3932,"date":"2025-10-01T10:09:31","date_gmt":"2025-10-01T13:09:31","guid":{"rendered":"https:\/\/overticeportal.com.br\/?p=3932"},"modified":"2025-10-01T10:09:33","modified_gmt":"2025-10-01T13:09:33","slug":"pix-ganha-hoje-botao-de-contestacao-saiba-como-usar","status":"publish","type":"post","link":"https:\/\/www.portalam9.com.br\/?p=3932","title":{"rendered":"Pix ganha hoje bot\u00e3o de contesta\u00e7\u00e3o; saiba como usar"},"content":{"rendered":"\n

Tempo de leitura: 3 minutos <\/em><\/p>\n\n\n\n

Nesta quarta-feira (1), o\u00a0Pix\u00a0passou a contar com nova fun\u00e7\u00e3o: o \u201cbot\u00e3o de contesta\u00e7\u00e3o<\/strong>\u201d para casos de fraude, golpe e coer\u00e7\u00e3o,\u00a0segundo\u00a0o\u00a0Banco Central (BC).<\/p>\n\n\n\n

\"Smartphone<\/figure>\n\n\n\n

Novidade est\u00e1 sendo implementada nesta quarta-feira (1) (Imagem: Etalbr\/Shutterstock)<\/p>\n\n\n\n

Oficialmente, a ferramenta se chama\u00a0Mecanismo Especial de Devolu\u00e7\u00e3o (MED)<\/strong>\u00a0e permite, ao usu\u00e1rio, contestar uma transa\u00e7\u00e3o via Pix de forma\u00a0digital<\/strong>,\u00a0n\u00e3o havendo<\/strong>\u00a0interfer\u00eancia de atendentes\u00a0humanos\u00a0do banco. O bot\u00e3o \u00e9 acionado diretamente no\u00a0app da institui\u00e7\u00e3o financeira<\/strong>\u00a0e j\u00e1 existe de forma privada em alguns bancos, como no\u00a0Bradesco.<\/p>\n\n\n\n

Como \u00e9 hoje<\/h2>\n\n\n\n

Hoje em dia, a devolu\u00e7\u00e3o dos valores se d\u00e1 a partir da\u00a0conta usada originalmente na\u00a0fraude<\/strong>. Mas os fraudadores conseguem retirar o\u00a0dinheiro\u00a0da conta de forma\u00a0\u00e1gil<\/strong>,\u00a0impedindo<\/strong>\u00a0que o banco de destino realize a devolu\u00e7\u00e3o para a pessoa lesada.<\/p>\n\n\n\n

Oficialmente, a ferramenta se chama\u00a0Mecanismo Especial de Devolu\u00e7\u00e3o (MED)<\/strong>\u00a0e permite, ao usu\u00e1rio, contestar uma transa\u00e7\u00e3o via Pix de forma\u00a0digital<\/strong>,\u00a0n\u00e3o havendo<\/strong>\u00a0interfer\u00eancia de atendentes\u00a0humanos\u00a0do banco. O bot\u00e3o \u00e9 acionado diretamente no\u00a0app da institui\u00e7\u00e3o financeira<\/strong>\u00a0e j\u00e1 existe de forma privada em alguns bancos, como no\u00a0Bradesco.<\/p>\n\n\n\n

Como \u00e9 hoje<\/h2>\n\n\n\n

Hoje em dia, a devolu\u00e7\u00e3o dos valores se d\u00e1 a partir da\u00a0conta usada originalmente na\u00a0fraude<\/strong>. Mas os fraudadores conseguem retirar o\u00a0dinheiro\u00a0da conta de forma\u00a0\u00e1gil<\/strong>,\u00a0impedindo<\/strong>\u00a0que o banco de destino realize a devolu\u00e7\u00e3o para a pessoa lesada.<\/p>\n\n\n\n

Como acionar o novo mecanismo do Pix<\/h2>\n\n\n\n
    \n
  • O chefe-adjunto do Departamento de Competi\u00e7\u00e3o e de Estrutura do Mercado Financeiro (Decem), do BC, explicou que, assim que a transa\u00e7\u00e3o \u00e9 contestada, essa informa\u00e7\u00e3o vai diretamente para o\u00a0banco do golpista<\/strong>, devendo este\u00a0bloquear<\/strong>\u00a0valores contidos na conta (se houver<\/strong>);<\/li>\n\n\n\n
  • Mesmo que o valor total n\u00e3o seja encontrado, a institui\u00e7\u00e3o pode bloquear\u00a0a quantia que estiver<\/strong>\u00a0na conta;<\/li>\n\n\n\n
  • \u201cDepois do bloqueio, ambos os bancos t\u00eam at\u00e9\u00a0sete dias<\/strong>\u00a0para analisar a contesta\u00e7\u00e3o. Caso concordem que se trata realmente de um golpe, a devolu\u00e7\u00e3o \u00e9 efetuada\u00a0diretamente para a conta da v\u00edtima<\/strong>. O prazo para essa devolu\u00e7\u00e3o \u00e9 de at\u00e9\u00a011 dias<\/strong>\u00a0ap\u00f3s a contesta\u00e7\u00e3o\u201d, disse;<\/li>\n\n\n\n
  • Todavia, fique esperto: o \u201cbot\u00e3o de contesta\u00e7\u00e3o<\/em>\u201d\u00a0n\u00e3o funcionar\u00e1<\/strong>\u00a0para casos de desacordos comerciais, arrependimento e erros no envio do Pix, tais como erro de digita\u00e7\u00e3o da chave, ou envolvendo terceiros de boa-f\u00e9. Ou seja, s\u00f3 pode ser utilizado quando houver\u00a0fraude, golpe e coer\u00e7\u00e3o<\/strong>.<\/li>\n<\/ul>\n\n\n\n
    \"Mulher
    Mecanismo s\u00f3 pode ser utilizado quando houver fraude, golpe e coer\u00e7\u00e3o (Imagem: fizkes\/Shutterstock)<\/figcaption><\/figure>\n\n\n\n

    Cada banco<\/strong>\u00a0ter\u00e1 uma forma de proporcionar o bot\u00e3o, mas o sistema dever\u00e1 ser\u00a0similar<\/strong>\u00a0ao do Bradesco, por exemplo. Nesse banco, a op\u00e7\u00e3o est\u00e1 em\u00a0\u201cPix\u201d > \u201cContesta\u00e7\u00f5es<\/em>\u201d<\/strong>. Por meio dela, \u00e9 poss\u00edvel\u00a0acompanhar<\/strong>\u00a0as contesta\u00e7\u00f5es em andamento e as conclu\u00eddas.<\/p>\n\n\n\n

    Para solicitar uma contesta\u00e7\u00e3o por l\u00e1, deve-se ir ao\u00a0\u201cExtrato Pix\u201d<\/em><\/strong>,\u00a0selecionar<\/strong>\u00a0o valor a ser contestado na lista e clicar no bot\u00e3o\u00a0\u201cContestar este Pix<\/em>\u201d<\/strong>. Da\u00ed em diante, basta seguir os passos apresentados na tela.<\/p>\n\n\n\n

    Pode ser que as demais institui\u00e7\u00f5es financeiras tenham op\u00e7\u00f5es similares ou distintas<\/strong>, mas depender\u00e1 de cada banco.<\/p>\n\n\n\n

    Nubank permite transformar mensagens do WhatsApp em PIX; saiba como fazer<\/h2>\n\n\n\n

    Usar o\u00a0Nubank\u00a0para enviar Pix ficou ainda mais simples com a chegada do recurso \u201cPix por \u00e1udio ou mensagem\u201d<\/em>, que transforma trechos de texto, voz ou imagens vindos do\u00a0WhatsApp\u00a0em transa\u00e7\u00f5es r\u00e1pidas. Ao inv\u00e9s de preencher formul\u00e1rios manuais com valor e chave, o cliente s\u00f3 precisa enviar uma frase e o app j\u00e1 atualiza o pagamento de forma quase autom\u00e1tica.<\/p>\n\n\n\n

    Fonte: Olhar Digital \/ <\/strong>Foto: Diego Thomazini\/Shutterstock<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Tempo de leitura: 3 minutos Nesta quarta-feira (1), o\u00a0Pix\u00a0passou a contar com nova fun\u00e7\u00e3o: o<\/p>\n","protected":false},"author":3,"featured_media":3933,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[],"class_list":["post-3932","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brasil"],"yoast_head":"\nPix ganha hoje bot\u00e3o de contesta\u00e7\u00e3o; saiba como usar - Portal Amazonas 9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.portalam9.com.br\/?p=3932\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pix ganha hoje bot\u00e3o de contesta\u00e7\u00e3o; saiba como usar - Portal Amazonas 9\" \/>\n<meta property=\"og:description\" content=\"Tempo de leitura: 3 minutos Nesta quarta-feira (1), o\u00a0Pix\u00a0passou a contar com nova fun\u00e7\u00e3o: o\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.portalam9.com.br\/?p=3932\" \/>\n<meta property=\"og:site_name\" content=\"Portal Amazonas 9\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-01T13:09:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-01T13:09:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.portalam9.com.br\/wp-content\/uploads\/2025\/10\/pix-1-1920x1080-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Reda\u00e7\u00e3o Portal AM9\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Reda\u00e7\u00e3o Portal AM9\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.portalam9.com.br\\\/?p=3932#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.portalam9.com.br\\\/?p=3932\"},\"author\":{\"name\":\"Reda\u00e7\u00e3o Portal AM9\",\"@id\":\"https:\\\/\\\/portalam9.com.br\\\/#\\\/schema\\\/person\\\/98ef830cc0fc3a08e33cb435efda505a\"},\"headline\":\"Pix ganha hoje bot\u00e3o de contesta\u00e7\u00e3o; 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